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Terms of Service

STENO, LLC

WEBSITE TERMS OF SERVICE

Effective Date: 09/05/2026

These Terms of Service (these “Terms”) are a binding agreement between you and Steno, LLC, a Pennsylvania limited liability company (“Steno,” “we,” “us,” or “our”), governing your access to and use of the website located at stenoautomation.com (the “Site”), including the demonstration request form, user accounts, and the payment portal. By using the Site, or by checking the box indicating your acceptance when you create an account, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Site.

If you purchase a subscription to Steno’s software, your license to and use of the software are governed by the Steno End User License and Subscription Agreement (the “EULA”), which you accept separately at checkout. If these Terms conflict with the EULA with respect to the software or your subscription, the EULA controls.

1. Eligibility

The Site is intended for business use by financial professionals and their firms located in the United States. You must be at least 18 years of age to use the Site or create an account. By using the Site, you represent that you meet these requirements and that any information you submit is accurate.

2. Accounts

To access certain features you must create an account with your email address and a password. You agree to provide accurate information, to keep your login credentials confidential, and not to share your account with any other person. You are responsible for all activity that occurs under your account. Notify us promptly at support@stenoautomation.com if you suspect any unauthorized use of your account. We may suspend or terminate any account that violates these Terms.

3. Acceptable Use

In connection with the Site, you agree not to:

  • Access or attempt to access any portion of the Site, servers, or systems that you are not authorized to access, or probe, scan, or test the vulnerability of any Steno system;
  • Interfere with or disrupt the operation of the Site, or impose an unreasonable load on our infrastructure;
  • Use any robot, spider, scraper, or other automated means to access or copy the Site or its content;
  • Submit false or misleading information through the demonstration request form, account registration, or payment portal, or impersonate any person or entity;
  • Use the Site to violate any applicable law or regulation or to infringe the rights of any third party; or
  • Copy, reproduce, distribute, or create derivative works from the Site or its content except as these Terms expressly allow.

4. Intellectual Property; Feedback

The Site and all of its content, including text, graphics, logos, page designs, software, and the Steno name and marks, are owned by Steno or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for its intended business purposes. No other rights are granted.

If you submit any suggestions, ideas, or other feedback about the Site, the software, or our services, you assign to Steno all right, title, and interest in that feedback, and Steno may use it for any purpose without compensation or attribution. This paragraph does not apply to any client or form data, which never reaches Steno as described in our Privacy Policy.

5. Subscriptions and Payments

Subscriptions purchased through the Site are governed by the EULA, including all terms relating to fees, automatic renewal, cancellation, and refunds. Payments are processed by Authorize.net, a third-party payment processor; your use of the payment portal is also subject to Authorize.net’s terms and privacy policy. Recurring billing is authorized through the letter of authorization you complete in the payment portal.

6. Privacy

Our collection and use of personal information through the Site is described in our Privacy Policy, and our use of cookies is described in our Cookie Policy, each available on the Site. By using the Site you consent to those practices.

7. Disclaimer of Warranties

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. STENO DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. CONTENT ON THE SITE IS PROVIDED FOR GENERAL INFORMATION ABOUT STENO’S PRODUCTS AND DOES NOT CONSTITUTE FINANCIAL, LEGAL, TAX, OR COMPLIANCE ADVICE.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, STENO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE, EVEN IF STENO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. STENO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SITE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED DOLLARS ($100) AND (B) FOR SUBSCRIBERS, THE AMOUNT PROVIDED IN THE EULA. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.

9. Indemnification

You agree to indemnify, defend, and hold harmless Steno and its members, managers, and employees from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Site, your violation of these Terms, or your violation of any law or the rights of any third party.

10. Suspension and Termination

We may suspend or terminate your access to the Site or your account at any time if we reasonably believe you have violated these Terms or applicable law, or to protect the security or integrity of the Site. You may stop using the Site at any time. Sections 4 and 7 through 12 survive any termination. Termination of Site access does not by itself terminate an active subscription, which is governed by the EULA.

11. Governing Law; Venue; Waivers

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Site will be brought exclusively in the state or federal courts located in Pennsylvania, and you consent to the personal jurisdiction of those courts. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND STENO EACH WAIVE ANY RIGHT TO A TRIAL BY JURY AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING; ALL DISPUTES WILL BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITIES ONLY. Notwithstanding the foregoing, Steno may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

12. Changes to These Terms

We may revise these Terms from time to time. When we do, we will update the effective date above and, for material changes, provide notice on the Site or by email to account holders. Your continued use of the Site after the revised Terms take effect constitutes your acceptance of them.

13. General

These Terms, together with the Privacy Policy, the Cookie Policy, and (for subscribers) the EULA, are the entire agreement between you and Steno regarding the Site. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. Steno’s failure to enforce any provision is not a waiver of it. You may not assign these Terms; Steno may assign them in connection with a merger, acquisition, or sale of assets. Notices to Steno should be sent to support@stenoautomation.com.

14. Contact

Steno, LLC

Email: support@stenoautomation.com

Mailing address: [COMPANY MAILING ADDRESS]